Electrical Electrical Operation Manager
Howell, Michigan
Electrical Job Number:
J001590e7
Primary Location:
Howell, Michigan
Positions:
Electrician/Installation; Electrician/Service; Field Supervisor; General Manager; Installation Manager; Manager; Project Manager; Sales Manager; Service Manager
Sector:
Residential/Light Commercial
Required Overnight Travel:
0%
Shift:
First Shift
Job Description:
Primary responsibilities:
-Develops and implements best operational practices while continually focusing on continuous improvement and process enhancements to achieve budgeted gross margins.
-Oversees branch spend to include labor, vendor agreements, inventory, and fleet.
-Responsible for facilities management, inspections, maintenance, and repair to ensure protection of company assets.
-Oversee safety compliance to include employee training, safety tracking, employee compliance assessments, and incident investigations are completed properly, and corrective actions are implemented when necessary.
-Ensure all personnel adhere to OSHA safety standards and team members are safety conscious at all times.
-Maintains compliance of licensing, permitting, and code requirements.
-Manages and develops service staff to include termination, discipline, scheduling, setting work priorities, conducting staff meetings, evaluating performance, and directing work assignments to maximize production.
-Evaluates workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives.
-Maintains training of field personnel on systems, tools, and procedures utilizing in-house training, ride-alongs, Success Academy, webinars, and online training programs.
-Provide coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
-Review service paperwork and ensure all field personnel adhere to procedural standards of reporting and documentation.
-Conducts job site surveys, field personnel ride-alongs, and work evaluations.
-Assists the dispatching operation in ensuring appropriate electrician selection for the type of service.
-Ensure accurate documentation of dispatch, arrival, and completion times.
-Participate in all company sponsored training classes. Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently. Weekly communication with Corporate Talent Acquisition with regards to hiring and manpower planning.
Required knowledge, skills and abilities:
Must have a minimum of 10 years of verifiable managerial, technical, and sales experience in Electrical or related fields.
Knowledge of the fundamentals of operational functionality of residential and light commercial electrical equipment and systems.
Knowledge of the layout, installation, and service requirements for residential and light commercial electrical.
Must have comprehensive knowledge of current electrical products and services.
Consistent track record of meeting/exceeding annual revenue goals.
Ability to understand the effects of economic, financial, and market conditions on the business.
Excellent negotiation, communication, and presentation skills.
Knowledge of local codes and permitting requirements.
Computer proficiency to include Microsoft Word and Excel.
Large group office management experience.
Valid driver’s license and a clean driving record.
Educational/certification:
GED or High School Diploma.
Active Journeyman license (Master's license preferred)
Preferred qualifications:
Associate degree in related field.
Environmental Conditions:
General office and field service environment.
Extended work hours to include day and/or evening shifts.
Local travel.
Physical requirements:
Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.
Must be able to work extended hours, nights or weekends.
Ability to stand, walk, and climb ladders and stairs.
Ability to climb, balance, stoop, kneel, crouch, and/or crawl.
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
Work assignments may be performed with or without reasonable accommodation to a known disability.
Preferred Skills and Education
Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
High School Diploma
Certifications:
